Operations Analytics
Embedding real – time analytics into business operations can significantly improve the impact of customer interactions as well as the efficiency and effectiveness of business processes.
Operations & Planning
Embedding real – time analytics into business operations can significantly improve the impact of customer interactions as well as the efficiency and effectiveness of business processes. Zylpe taps sophisticated modeling capabilities, text and sentiment mining, and a proprietary methodology to deliver high – impact solutions. Our ability to identify attrition causes saved one client $112 Million a year. For another, we increased collections by 46 % per hour. We also have solved support – call spikes, identified revenue leakage for logistics companies, and reduced overpaid medical claims.
Capabilities
- IVR optimization
- Call center analytics
- E – services optimization
- Capacity planning & management
- Resource optimization
- Customer satisfaction analysis
- Collections efficiency
- Collections placement
- Resource planning & optimization
- Productivity & performance measurement & improvement
- Identification & management of bottlenecks
- Functions such as Sales and Marketing have traditionally benefited from using analytics. Analytics is now being used widely in other functions as well, ranging from HR to Finance, as CXOs realize the value of data-driven operations.
Capabilities
Analytics for Operations & Planning means different things to different organizations – Demand forecasting, People analytics, IoT, Workforce optimization, Predictive maintenance, Supply chain optimization etc. are very organization specific because every business is unique.
Solutions built using the right combination of forecasting and optimization methods are required to address planning problems. Self-learning systems powered by artificial intelligence can help organizations approach operations in hitherto unthought-of ways.
- IoT & Sensor Analytics
- Predictive Maintenance
- Resource Optimization
- Contact Center Analytics
- Store Operations Analytics
- Fraud Analytics
POC Trials/Projects in 6 to 12 Weeks
Zylpe IoT provides Proof of Concept (POC Trials) of the Zylpe IoT Applications, Zylpe IoT Platform, and Zylpe Enterprise Data Lake on AWS or Azure. Trials range in cost based on duration and include Zylpe IoT professional services and AWS or Azure infrastructure services.